Your data matters! – How we look after your data
ENSEK collects holds and processes a information, including personal information about its customers, to allow it to provide services effectively. ENSEK recognises that this information is important and that it is responsible to the customers for the information it holds about them. As such, it takes seriously its responsibilities under the General Data Protection Regulation 2016/679* and the Data Protection Act 2018*.
ENSEK is a data processor. This means that we have to look after all the personal information we collect and use and make sure that we do this appropriately, correctly and safely.
If you require general information about the General Data Protection Regulation and the Data Protection Act 2018, information is available on the Information Commissioners website at: www.ico.org.uk
What is personal data?
Personal data is information relating to an identifiable living individual. It includes information such as a name, address, telephone number, date of birth, bank details and information held about a person in case files. Whenever personal data is processed, collected, recorded, stored or disposed of it must be done within the terms of the Data Protection legislation.
Is some of my information “special”?
Yes! Some personal information needs more protection due to its sensitive nature. Information that relates to a particular characteristic such as racial or ethnic origin, political opinions, religious beliefs or philosophical beliefs, trade union membership, genetic data, biometric data (for example, finger print evidence), sexual life, criminal record, prosecutions and medical data.
At ENSEK, we do not collect any special data.
For more detailed information about what is personal data please see the Information Commissioner’s office at: www.ico.org.uk
How do we use your personal data?
ENSEK collects, holds and uses personal data to allow it to provide services on behalf of its customers. These services include providing heating and power to our customers.
We process personal data for the following purposes:
Using your personal data- Ensuring that we maintain high standards
Whenever it collects, holds or uses personal information, ENSEK is committed to ensuring that it will:-
ENSEK may disclose personal data to third parties, but only where it is necessary, either to comply with a legal obligation, or where permitted under the General Data Protection Regulation and the Data Protection Act 2018 e.g. where the disclosure is necessary for the purposes of the prevention and/or detection of crime or in order to comply with a legal obligation.
ENSEK will strive to ensure that any personal data in its care will be kept safe and that where your information is disclosed to a third party, ENSEK will seek to ensure that the third party has sufficient systems and procedures in place to prevent the loss of personal data.
How do we protect your personal information?
We have a data protection policy which can be accessed on our website which explains how we look after your personal information. We also have lots of practical measures to protect your information such as:
How long can we keep your personal information for?
We only keep personal data as long as it is necessary to do so. Sometimes there is a legal reason why we must keep the data for a certain period.
If you would like to see how long your information is kept for you can click on the following link to get more detail, please email a request to firstname.lastname@example.org
What are your Rights?
You are legally entitled to request access to any records held by ENSEK about yourself. If you would like to request a copy of your personal information please complete this form:
If you would like to exercise this right please contact the email@example.com
If you receive a copy of your information and you find that any information is inaccurate you have the right to ask us to correct the information. We may not always be able to change or remove the information but we will correct factual inaccuracies and add supplemental comments. In some cases we may also record your comments to show that you disagree with information held about you. Whilst ENSEK tries to ensure that any personal data it holds about you is correct, there may be situations where the information it holds is no longer accurate. If this is the case, please contact us so that any errors can be investigated and corrected. You can also make an application to the firstname.lastname@example.org to ask for any inaccurate information to be rectified or if you think your information is incomplete you can ask for a supplementary statement to be added to give an accurate picture.
ENSEK will try to ensure that all records are accurate and up to date.
You have the right to ask for information to be erased although this is not an absolute right. If your data is no longer necessary for the purpose for which it is collected you can ask for it to be erased. Again, where possible, ENSEK will seek to comply with your request but there may be some situations where it will not be able to do this, e.g. where ENSEK is required to hold or process information to comply with a legal requirement.
Where your personal information has been shared with others we will do what we can to make sure they also comply with your request for erasing the information for.
If you would like to make this request please contact the email@example.com
Also, you have the right to ask ENSEK to limit processing in certain circumstances. For example, where you have contested the accuracy of information held about you or if ENSEK no longer needs the information, although again there are exceptions. For example, we may need to hold or use your information because we are required to do so by law. If this request is approved this may cause delays or prevent us from delivering a service to you. For further information please contact firstname.lastname@example.org
You have the right in some circumstances to object to ENSEK processing your personal data. Where possible, ENSEK will seek to comply with your request but there may be some situations where it will not be able to do this, e.g. where ENSEK is required to hold or process information to comply with a legal requirement, or where deletion of this information may cause delays or hinder ENSEK’s ability to provide services to you. The right to object only applies in limited circumstances and for more information please contact email@example.com
Right to request portability of your data to another provider
You also have the right in certain circumstances to get a copy of your information in an electronic form and re-use it with other service providers. This right only applies to information processed by automated means or information obtained by consent from you. For further information please contact firstname.lastname@example.org
For more information regarding data protection issues you may wish to contact the Information Commissioners Office (ICO) at email@example.com
You can also contact the Information Commissioners office at:
Information Commissioners office
For more information about the ICO visit: www.ico.org.uk
Changes to this privacy notice
ENSEK encourages you to periodically visit our web site to review this notice and to be informed of how ENSEK is protecting your information. ENSEK will continually review and update this privacy notice to reflect changes in our services and feedback from service users, as well as to comply with changes in the law. When such changes occur, we will revise the “last updated” date at the top of this notice. This privacy notice was last updated in August 2018. If you do not have access to a computer or printer and you would like a copy of our latest privacy notice please write to ENSEK, 116-118 Canal Street, Nottingham, NG1 7HF and we will send you a paper copy of our latest privacy notice.